I am pleased to announce that Rumney Models will reopen to orders on the 1st September 2020. There will be a few minor changes to how things were done before. Please make note of the following points of information:
- Lead times from my etchers have increased since the beginning of the year and given this I will no longer be taking payment for any items that I do not have in stock. I am happy to take orders for items that are not in stock, but payment will not be asked for until I actually have them. This however excludes those items listed on the special etches catalogue and I may ask for a deposit for large orders. To this end…
- All orders by email first. Please email any order for confirmation even if you intend on paying by cheque. I don’t want to have to sort out postal orders which include payment for items I don’t have.
- Postage and packing rates. For the rest of the year (2020) I will not be charge postage and packing on orders over £20. For orders of £20 and under P&P will be £1.50. postage and packing rates will be reviewed in the new year.
- I am planning on placing orders with my etchers on the following dates over the next six months. 1st October, 1st December, 1st February. Please bear this in mind.
- Opening hours: Rumney Models is a part time busines, “office hours” are currently Tuesday (half day), Thursday (half day), Friday (all day) and Saturday (all day). Please do not expect a response to orders or enquiries outside of those times. I’ve really enjoyed actually having time in the evenings to myself rather than spending it answering emails/orders and I’m not going to start doing it again.
- Cheques. I find it amazing the number of cheques that are made out in a way that I cannot cash despite it being clear on my ordering page and order form who they should be made out to. It’s a pain to sort out and something I feel I shouldn’t have to do. All cheques should be made payable to “Justin Newitt”.
- Please allow 28 days for delivery. Turnaround should be much quicker but note that I will only be going to the post office once or twice a week (most likely Tuesday and/or Thursday) which will cause a lag depending on when an order is placed. Also anything arriving by post will be quarantined for 3 days before opening and I will wait for cheques to clear (typically 2 days) before sending an order out. I can use my smartphone app to bank cheques but if the app doesn’t like the cheque (it happens occasionally) and I have to take it into a branch then that will create further delays. If Covid rears its ugly head either locally, or heaven forbid in my daughter’s nursery or in the home this could cause delays of up to 2 weeks, not to mention any localised disruption to the postal system. In short please be patient, I am a one man band with a young family not Amazon prime!
Happy modelling all.
Justin
29th August 2020